MConnect
About · Customer & Case Studies

Proof that lives in numbers.

Anonymized outcomes from Fortune 500 engagements across aerospace, financial services, healthcare, energy, entertainment, and manufacturing. Specifics are bound by confidentiality. The patterns are not.

Why these are anonymized

Mission-critical customers don’t sign a testimonial.

Our customers don’t market their infrastructure. We respect that.

Every engagement on this page is real. The outcomes are real. The metrics are real. The industries are real. What’s omitted is the customer name — because the organizations we work inside operate under confidentiality, regulatory, or competitive constraints that don’t permit attribution.

We treat the work the same way we treat the customer relationship: quietly, accurately, and without embellishment. What you’ll see below is the shape of the engagements we take — and the shape of the results they produce.

If you recognize your environment in any of these patterns, the conversation starts here.

Selected engagements

Patterns we operate inside. One firm. No handoff problem.

Banking & Finance

Enterprise EMC-to-NetApp storage migration at petabyte scale

Scope: 2.5 PB replatformed from ten source arrays (EMC VMAX, eNAS, VNX, Clariion, plus a NetApp 7-Mode HA pair) to two NetApp clustered ONTAP arrays across two sites — 4,500 LUNs, 295 SAN hosts, 850 NAS filesystems, 33+ applications, heterogeneous host and protocol mix.

The Challenge

Customer had attempted self-service migration for two years without success. Compressed timeline of under five months. Windows, VMware, Linux, Solaris, and AIX across FCP, iSCSI, CIFS, and NFS — and key services could not be disrupted.

What We Architected

Repeatable processes and custom CLI automation around NetApp Foreign LUN Import (FLI), XCP, and 7MTT. A Master Transition Workbook mapped every LUN and filesystem end-to-end. Customer teams were trained for routine cutovers, with escalation to the Solutions Architect on complex issues.

2.5PB
Total data migrated across two sites
22
Cutovers delivered in 5 weeks
<5mo
From 2-year stall to on-time delivery
Telecommunications

Multi-year global storage modernization for a Tier-1 telecommunications carrier

Scope: Multi-year partnership (2021–2025) supporting a Tier-1 North American telecommunications carrier’s outsourced infrastructure modernization. Host-based migrations across UNIX, Linux, and virtualized environments — scaled across nine phases to retire storage systems a decade old, distributed across a global data-center footprint.

The Challenge

Legacy systems too old to patch, with vendor support long lapsed — a real security exposure. Data ownership was largely undocumented: most datasets had no identified owner when the program began. Aggressive consolidation timeline, non-disruptive cutover required across production, and the customer’s outsource-partner chain rotated over the life of the engagement.

What We Architected

A dedicated migration practice scaled across nine phases, with a team that grew to nine migration engineers at peak. We co-built a migration engine that automated data movement across the program and kept every cutover non-disruptive. Discovery performed during migration surfaced data ownership that had been unknown. The modernized footprint reduced rack space, restored vendor support and patchability, and improved capacity and speed.

0
Data-loss events across the program
8,881
Hosts migrated (2021–2025)
3,210
Virtual machines migrated
Banking & Finance

Multi-location telecom contract renegotiation for a community bank

Scope: Full telecom-lifecycle engagement for a community bank across 16 operating locations. Contract discovery, circuit and performance evaluation, carrier renegotiation, and multi-carrier resourcing — delivered under carrier-neutral governance with no vendor incentives in the mix.

The Challenge

Legacy telecom contracts had auto-renewed into unfavorable rate structures across 16 branch and operating locations. Circuit performance was under-serving the business, and the carrier relationships had calcified over time. Exiting the existing contracts required negotiation expertise the customer didn’t have in-house.

What We Architected

A full telecom-lifecycle engagement. We audited every contract, evaluated circuit performance at each of 16 locations, identified a mix of right-fit carriers, negotiated exits from the existing agreements, and sourced new contracts that delivered both cost reduction and performance gains. Carrier-neutral governance throughout — our only incentive is the customer’s objective.

$3M
Total savings on telecom contracts through renegotiation
35%
Reduction in recurring telecom spend — redeployed by the customer
16
Locations re-contracted with right-fit carriers and improved performance
Energy & Utilities

Multi-phase file-services consolidation for a North American energy operator

Scope: Eighteen-month program (2022–2023) consolidating fragmented on-prem file services across multiple business units and geographies onto a unified Isilon platform, plus migration of user home directories to cloud-native SaaS. Covered Canadian and US operating regions across four sequenced consolidation phases.

The Challenge

The customer operated fragmented file services across multiple business units, with varying vendor support, capacity, and lifecycle maturity by region. A cloud-first strategic direction required moving user data off aging on-prem file servers. Consolidation had to proceed without disrupting business users or regulated workloads.

What We Architected

A phased migration covering an eNAS-to-Isilon replatforming, four groups of file-services consolidation onto the unified Isilon platform, and a full cloud-SaaS migration for user home directories. Delivered across Canadian and US regions under one accountable architectural relationship, with reusable runbooks for each consolidation group.

4
Consolidation phases delivered onto a unified platform
2
Operating regions consolidated (Canadian + US)
SaaS
User home directories migrated to cloud-native storage
Commercial Real Estate

Portfolio-wide telecom modernization and contract renegotiation for a commercial real estate operator

Scope: Carrier-neutral telecom-lifecycle engagement for one of the largest privately-held commercial real estate developers in North America — a portfolio spanning retail, industrial, and mixed-use properties. Contract audit, circuit-level performance evaluation, carrier renegotiation, and sourcing of a modernized managed-services stack covering internet access, cloud-hosted voice, SD-WAN, MPLS, SIP trunking, and wireless failover — all under carrier-neutral governance.

The Challenge

Incumbent telecom contracts were anchoring monthly spend above market rates across the portfolio, with recurring costs scaling linearly by property. At the same time, the customer needed a more modern service stack — managed connectivity, cloud voice, SD-WAN — but had no in-house capability to source, negotiate, and integrate those services while exiting legacy contracts on favorable terms.

What We Architected

The carrier-neutral playbook applied at portfolio scale, with a modernization layer on top. We audited every contract, evaluated circuit performance at each property, identified a right-fit managed-services carrier, and sourced a new multi-service stack (internet, cloud-hosted PBX, SD-WAN, MPLS, SIP trunking, wireless failover). We also negotiated customer-favorable contract terms most carriers don’t offer by default — rate-increase protection, per-location quality-exit rights, and chronic-outage termination rights. Five years of run-rate savings locked in, alongside a modernized service footprint.

$20K+
Monthly savings locked in for five years
$1.2M+
Total savings over the contract term, redeployed by the customer
Modernized
Service stack upgraded to managed connectivity, cloud voice, and SD-WAN
Energy & Utilities

Hybrid cloud adoption and NetApp Cloud Volumes ONTAP deployment

Scope: Parallel 2023 cloud transformation — greenfield NetApp Cloud Volumes ONTAP (CVO) deployment for a new US region, plus migration of a regulated pipeline subsidiary’s production NetApp workloads from on-prem to cloud-native NetApp.

The Challenge

Customer wanted cloud-native file services without losing the data-management and replication continuity of their on-prem NetApp estate. Subsidiary workloads needed to move to cloud without application impact, under regulated reliability standards specific to pipeline operations.

What We Architected

A greenfield NetApp CVO deployment architected for a new US region, plus a full pipeline-subsidiary NetApp-to-CVO migration. We architected the target cloud storage, sequenced cutover against application dependencies, and validated data integrity end-to-end. The migration leveraged NetApp-native cloud tooling to preserve data-management semantics across the hybrid.

2
Cloud deployments delivered (new region + subsidiary migration)
Hybrid
On-prem NetApp estate extended to cloud-native NetApp
Validated
Cutover sequenced against regulated reliability standards
Insurance — Member Services

Contract-to-hire desktop support bench for a national insurance organization

Scope: A running bench of contract-to-hire desktop support technicians supporting a national insurance & member-services organization across its Bay Area operations. Tier 1 and Tier 2 end-user support, endpoint deployment and lifecycle, Active Directory account administration, ServiceNow ticket ownership, and onsite workstation refreshes — with a direct-hire conversion pathway once the fit is proven.

The Challenge

Enterprise end-user support is high-volume, high-visibility work — and hiring for it permanently, sight unseen, is where internal IT organizations most often get burned. The customer needed seasoned desktop technicians in seat quickly, covering everything from daily ticket queues to full-office PC refreshes, without committing to permanent headcount before both sides knew the fit was right.

What We Architected

A contract-to-hire staffing model delivered in partnership with MicroAge. MetroSys sources and places vetted desktop support technicians on full-time, time-and-materials engagements — each with a defined runway and a clear conversion path to permanent employment at the end of term. In parallel, short-burst project SOWs cover event-driven work: workstation decommissions, site PC refreshes, and one-off technician needs billed against a capped not-to-exceed. One relationship, two motions: steady support headcount and on-demand project muscle.

C2H
Contract-to-hire pathway — prove the fit before committing to permanent headcount
Tier 1&2
Full end-user support stack — endpoints, AD, ServiceNow, onboarding/offboarding
NTE
Capped not-to-exceed pricing on every project SOW — no runaway burn
Energy & Utilities

Post-acquisition storage integration and multi-site lifecycle management

Scope: Active 2024–2025 engagement combining post-acquisition storage and infrastructure integration with a multi-site mCare lifecycle-management program. Covers five geographies — Chicago, Ohio, Utah, Houston, Austin — across mixed storage platforms (NetApp and Dell PowerFlex), with ongoing architectural governance.

The Challenge

A strategic acquisition required integration of the acquired company’s storage and Windows environments into parent-company infrastructure. In parallel, the customer was executing a multi-site storage refresh program with embedded lifecycle-management obligations. Continuity of architectural direction had to hold across regions, platforms, and the M&A seam.

What We Architected

Post-acquisition storage integration with continuous architect engagement, plus Windows migration support for the combined environment. In parallel, mCare-led lifecycle governance across five sites — NetApp where most workloads required it, Dell PowerFlex where the performance profile demanded it. One accountable architectural relationship spanning the M&A integration, the multi-site refresh, and the lifecycle obligations.

5
Geographies under one architectural relationship
2
Storage platforms architected to match site-level workload profile
M&A
Post-acquisition storage integration delivered under continuous architecture
Public Sector — Education

Flexible multi-tier IT workforce support for a public school district

Scope: Active, on-demand IT workforce engagement supporting a Texas public school district’s Cisco network infrastructure. A four-tier skill model — architect, engineer, administrator, and technician — available under a time-and-materials relationship, delivered remotely or onsite based on the work at hand.

The Challenge

Public-sector IT budgets don’t support the full-stack team a modern K-12 network actually requires. Network refreshes need architects; day-to-day changes need administrators; cabling and rack work needs technicians. Hiring four permanent FTEs across those levels is cost-prohibitive — but the work still needs every one of those skill levels at different moments.

What We Architected

A flexible, multi-tier IT workforce program — architect through technician — on-call under a time-and-materials model. The district pays only for the hours consumed at the skill level the work requires. Senior Cisco architecture shows up when a refresh demands it. Engineering shows up for implementation. Technician labor shows up for cabling and physical work. Remote or onsite, per the task. Full-stack coverage without four permanent headcounts on the budget.

4
Skill tiers on-call — architect, engineer, administrator, technician
T&M
Pay only for the hours consumed, at the level the work requires
No FTE
Full-stack coverage without permanent headcount on the budget
Strategic Partner — Storage

Co-building a NAS migration practice with a leading enterprise storage manufacturer

Scope: Active partner-side engagement co-building a leading enterprise storage manufacturer’s NAS migration practice. MetroSys serves as the architectural authority on enterprise-customer migrations; the manufacturer’s migration engineers execute under our direction. Program spans migration training, course and workshop-lab development, customer discovery, migration strategy, and — most recently — cloud practice enablement.

The Challenge

The manufacturer needed to scale NAS migration delivery across a broad enterprise customer base without diluting migration quality. Senior architectural judgment is a scarce resource in migration work, and partner delivery teams vary in seniority — every engagement needed a consistent architectural standard applied across it, regardless of who executed.

What We Architected

An architect-led model where MetroSys owns the architecture and the manufacturer’s engineers own the execution. We develop discovery methodology, migration strategy, and repeatable plans for each customer environment. We also co-built migration training and workshop labs that let the manufacturer onboard and certify its own delivery teams at scale. The program is now expanding into cloud practice enablement — applying the same architect-led model to cloud migration offerings.

PB+
Data migrated for the manufacturer’s enterprise customers
Architect-led
MetroSys owns the architecture; partner engineers execute
Cloud
Practice enablement now expanding from NAS
Healthcare

Retention-focused IT staffing for a multi-hospital health system

Scope: Contract and contract-to-hire IT staffing program supporting a multi-hospital health system’s infrastructure and support operations. Every placed resource was a MetroSys W-2 employee with full benefits — health, dental, retirement matching, PTO — differentiated from the 1099 body-shop model that dominates healthcare IT staffing.

The Challenge

Healthcare IT staffing runs on a broken economic model. Traditional 1099 body shops bid the lowest hourly rate to win the contract, then churn through resources at rates that force the customer to repeatedly re-onboard and re-train replacements. The advertised rate looks cheap on paper; the total cost of talent — including the hidden cost of turnover, context loss, and productivity gaps — runs far higher. Health systems feel this more than most: every replacement has to re-learn the regulatory environment and the clinical-ops rhythm before they’re useful.

What We Architected

A staffing relationship where every placed resource was a MetroSys W-2 employee with full benefits. Benefits anchored retention. Retention eliminated re-onboarding overhead. The customer’s total cost of talent dropped even though the hourly rate ran modestly above the lowest 1099 bid — because the resources stayed. Not a body shop; a talent relationship with a retention engine underneath. The customer valued that we weren’t operating the standard healthcare-staffing playbook.

W-2
Full benefits on every placement — health, dental, retirement, PTO
Retained
Tenure ran longer than industry norms for contract healthcare IT staffing
Lower TCO
Total cost of talent dropped below prior 1099 body-shop spend

Every engagement. Same discipline.

The case studies above span multiple industries, engagement models, and capability pillars. What they share is the operating model underneath: team composition matched to the work, continuity from scope through delivery, and one accountable relationship across technology, services, telecom, and workforce.

That’s what makes the patterns transferable. The constraints are different. The discipline is the same.

01
Senior-led scoping

The practitioner who scopes the work owns the work. No transition to junior delivery after the PO lands.

02
Architecture before vendor

Workload mapped, dependencies documented, failure modes modeled before a platform is selected.

03
Validated recovery

RTOs and RPOs tested against real scenarios — not desktop assumptions.

04
Sustained presence

mCare and lifecycle governance continue post go-live. We don’t disappear after the invoice.

Does your environment match one of these patterns?

Bring us the engagement that looks like one of these.

A 30-minute consultation with the senior practitioner who would own the work. We’ll walk through the environment, the objectives, and where we’d start.

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